Refund Policy

Effective Date: [6-6-2026] Website: topsmmshop.com

Thank you for shopping with Topsmmshop. Please read this Refund Policy carefully before making a purchase. Because our products are digital goods (SMM panel scripts, licenses, and related software), the terms below reflect that nature.

1. Digital Products

All products sold on topsmmshop.com — including SMM panel scripts, Perfect Panel, Rental Panel, and other software licenses — are digital, downloadable, or activation-based products. Once a product has been delivered, downloaded, activated, or the license key/access credentials have been sent, the sale is considered final, except as described below.

2. Eligibility for a Refund

You may request a refund only under the following conditions:

• Non-delivery of product: You did not receive access to the script/license within 48 hours of payment confirmation, and our support team is unable to resolve the issue.
• Product is materially defective: The script/panel does not function as described, and our technical support team is unable to fix the issue within a reasonable time (typically 5–7 business days) after you report it.
• Duplicate payment: You were accidentally charged more than once for the same order.

Refund requests must be submitted within 7 days of purchase. Requests made after this period will not be eligible.

3. Non-Refundable Situations

Refunds will not be issued in the following cases:

• You changed your mind after purchase.
• You did not read the product description, requirements, or compatibility details before buying.
• The script was already downloaded, installed, or activated and is functioning as advertised.
• Issues caused by your own server environment, hosting, third-party APIs, or misconfiguration.
• You violated the license terms (e.g., resale, redistribution, or unauthorized use).
• Custom development, customization requests, or add-on services once work has started.

4. How to Request a Refund

To request a refund, contact our support team at [insert support email] with:

1. Your order number
2. The email address used at checkout
3. A clear description of the issue
4. Screenshots or screen recordings of the problem (if applicable)

Our team will review your request and respond within 3–5 business days.

5. Refund Method

Approved refunds will be issued to the original payment method used at checkout. Processing times depend on your payment provider and may take 5–10 business days to reflect in your account.

6. Chargebacks

Filing a chargeback with your bank or payment provider without first contacting our support team may result in suspension of your account and license access, since this bypasses our resolution process. We encourage you to reach out to us directly first.

7. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

8. Contact Us

If you have questions about this Refund Policy, contact us at:

• Email: help@topsmmshop.com
• Website: topsmmshop.com

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Need help?

Contact us at {email} for questions related to refunds and returns.